Help docs and FAQs

Here you'll find answers to your most burning telco questions as well as useful documents to help you set up your system. Click on any of the links below or on the left for full details.

If there's any other useful information you'd like to see here, please contact us and we'll look into it.


FAQs - get answers to common questions here.

How to read your invoice - not sure what something on your invoice is? This will explain all!

Reconfiguring your modem - moving up to our great new business grade broadband plans? Here you can find help on reconfiguring your modem with your new settings.

Online security - how to better protect your computer and your information when you're using the internet.

Calling number display - calling number display, often referred to as 'caller ID', is a feature that can help identify who's on the other end of the line. Find out what it is and how it works.

International roaming - if you are planning on travelling oversea's and taking your mobile phone or mobile broadband device with you, you need to be aware of the international charges you will incur.

Do call register - the Do Not Call Register was established by the Australian Government to address increasing concerns about the growth in unsolicited telemarketing calls to residential consumers. Find out how you can register to avoid unwanted calls.

Pro-rata billing - Within the telecommunications industry it is commonplace for a service to attract a monthly access fee and also have monthly plan inclusions. A monthly access fee is the amount a service provider charges you in return for providing you with access to a nominated service. 

Flood Assistance Package - With the recent flooding throughout our states - Community Telco has developed a flood assistance package for our existing customers in the flood affected regions. While we can come to some level of understanding as to how this disaster may affect our customers we will never truly understand the full impact. For this reason we have put together the flood assistance package that will assist during this time.